Course curriculum

    1. Keeping your customers happy

    2. Creating your customer service learning plan

    1. Defining customer service

    2. Identifying your customers

    3. Making a difference for customers

    4. Avoiding burnout by staying focused

    1. Connecting rapport to outstanding service

    2. Implementing techniques to build rapport

    3. Starting a conversation

    4. Enhancing your likability

    1. Uncovering customer needs

    2. Actively listening to customers

    3. Identifying emotional needs

    4. Managing expectations

    5. Going the extra mile

    1. Taking ownership of problems

    2. Empathizing with customers

    3. Preventing negative emotions

    4. Defusing angry customers

    5. Anchoring your own attitude

    6. Expanding your influence

    7. Becoming a customer advocate

    1. Continuing to build your customer service skills

About this course

  • Free
  • 23 lessons
  • 1 hour of video content

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