Course curriculum

    1. Difficult conversations Introduction

    1. A new way to view conflict

    2. What makes a conversation difficult?

    3. Identify the power structure and patterns

    4. Learning break: Story of a difficult conversation

    1. What you should never do in a difficult conversation

    2. Best practices before a difficult conversation

    1. Prepare for a difficult conversation

    2. Control the direction of the conversation

    3. How to avoid exaggeration and escalation

    1. The blueprint for a difficult conversation

    2. Find your why

    3. Visualize a positive outcome

    1. How to deal with resistance

    2. Use radical listening to stay present

    3. Avoid resisting resistance

    4. Learn the magic phrase to test for resistance

    5. Handling people who are not willing to change

About this course

  • Free
  • 21 lessons
  • 1 hour of video content

Discover your potential, starting today

Enroll today